BUSINESS CHARACTERISTICS

TOTAL's characteristics as a Company dedicated to construction service business bears clear difference to that of other industries. Our business has particular characteristics, signified by several factors.

• Broadly speaking, construction service is a high risk business, where an increase in material price, petroleum, and Rupiah exchange rate will directly impact the Company. TOTAL anticipates such risk by purchasing primary materials in bulk after contract signing. The risk posed are due to an increase in price has been mitigated so that loss or delay in the construction of projects is unlikely encountered.
• The construction of high rise buildings entails many barriers faced by the contractors, principally concerning human resources, subcontractors, and the overseer. In that regard, TOTAL always maintains its sound financial performance by delivering timely payments to the subcontractors and overseers, as well as conducting trainings to the subcontractors so as to make them feel comfortable working with TOTAL. For the long term target, it is expected that they could become TOTAL's repeated partner so that quality, time, and cost can be well-maintained.
• With the limited quality qualified human resources, construction service business has become more competitive. TOTAL, anticipates that by providing value and quality to customers, instead of lowering its service price. Throughout the construction process is noticeable, where all parties can see the progress of making the foundations and its building completion. Such party includes all teams involved in the area of design process, the implementation and problem solution, quality, cost, and target discussions. With all parties participating in monitoring the process, emotional bond will be created among TOTAL, the owners, and other participants. This is due to the projects' quality and outcome appraised not only from the final results, but also from the decision making process in day to day basis in which culture and m-TOTAL strongly influence the atmosphere so that work convenience is affected all parties.
• In running construction service business, customers' interest is mainly prioritized and protected by several parties or institutions, such as designers, supervisory consultant, Quantity Surveyor, bank/financial institution and insurance. Nevertheless, such protection would still need support from the good reputation of the contractors. In this regard, TOTAL not only involve various parties in the project construction, but also accommodate the owners’ interest with the various parties so as to be put into practice. This is conducted by upholding culture and m-TOTAL so that the owners would be contented and feel prioritized.