Customer Satisfaction Survey
TOTAL believes that customers are the stakeholders with that possess significant roles in supporting business development today and in the future. Hence, TOTAL is committed to always improving service to customers from time to time, as well as prioritizing customers’ satisfaction.
In order to measure customer satisfaction level on the Company’s service, TOTAL conduct a survey on customer satisfaction level every year. Based on the measurement result, TOTAL has a guideline to develop a strategy and plan, as well as improvement for the performance and service comprehensively in the following years.